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GOT QUESTIONS?

We can help

We've answered your common questions below. If you're still left wondering, you can get a quick response from our friendly UK-based team.

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Call: 0800 669 6010 for FREE, Monday to Friday 10am - 6pm

Email: help@webuyvintage.co.uk

WhatsApp: Click here to send us a message

  • Do you provide quotes before I send my items?
    The value of every item we appraise is dependent on condition, age, quality and authenticity - which means we must assess it in person to be able to give you a price. But remember, if our offer to you is unsuitable, we’ll send everything back free of charge - so you have nothing to lose.
  • What does my Free Postage Pack contain?
    Your Free Postage Pack contains a helpful product/service guide, an introductory letter, your personal sender information stickers for the outside of your parcel, and a pre-paid postage label.
  • How many items do I need to sell?
    The more items you pack, the higher your offer will be. So whilst there's no minimum, and no maximum, we recommend sending at least 5 items ranging across multiple categories. If you have something particularly special you want us to see, you can WhatsApp us to check your item first.
  • Can I arrange a home collection instead of going to the Post Office?
    Absolutely! Just give us a call, send us an email or message us on WhatsApp for a FREE home collection.
  • My item isn’t referenced on your site, does that mean you aren’t interested?
    Please send us a picture via Whatsapp to check your item - if it’s old and vintage, we probably buy it! Even if it isn't something we can purchase from you, our network of dealers and collectors may still be interested.
  • How long does it take before you contact me with an offer?
    From the point we receive your parcel, we'll appraise it carefully and contact you with an offer within 24 hours.
  • How does the postage insurance work?
    Your parcel is automatically insured up to £1,000. If you have items more valuable, please contact us and we can increase the value of your insurance.
  • Is it really free?
    Yes - all costs are covered by us, even if you ask for your items back.
  • Can I visit you in person?
    We provide 30-minute appraisals at our HQ in Leeds: 525 York Road, Leeds, LS9 6TA. Just walk in between Mon-Fri 10am and 6pm, or Saturday 10am to 4pm. Alternatively, you can attend one of the many roadshow events we hold nationwide every year.
  • What happens if my items aren't worth anything?
    If your items have little to no value, we will return it for FREE, or arrange a donation to a more suitable outlet on your behalf.
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